We are looking for a dynamic and experienced Senior Ticketing Officer to join our team at Now Travel and Tours in Port Harcourt. If you are passionate about travel, customer service, and the ticketing process, this is the perfect opportunity for you!

Key Responsibilities:

• Issuing and Managing Travel Tickets: Handle ticketing for flights, trains, and other travel services.
  
• Customer Service: Resolve customer inquiries and issues efficiently and professionally.
  
• Coordination: Liaise with airlines, hotels, and other travel suppliers to provide seamless service.
  
• Record Keeping: Maintain accurate records of sales, refunds, and ticket inventory.
  
• Problem Solving: Ensure any issues are dealt with promptly and effectively to enhance the customer experience.
  

Skills and Qualifications:

• Proficient in Ticketing Systems: Strong knowledge of booking and ticketing software.
• Customer-Focused: Excellent communication skills and the ability to build lasting relationships with customers.
• Organized and Detail-Oriented: Strong attention to detail and excellent time management skills.
• Ability to Work Under Pressure: Capable of managing multiple tasks in a fast-paced environment.
• Experience: 5 years and above experience in Airline Ticketing.
• Education: Should have a 2.2 or above in university degree.

Daily Tasks:

• Process ticket sales, refunds, and exchanges.
• Manage ticket availability and inventory.
• Resolve customer complaints and inquiries in a timely manner.
• Collaborate with other departments to ensure smooth operations and service delivery.
  

Career Growth:

• Advancement Opportunities: Grow into leadership roles specializing in corporate and luxury travel.

Skill Development: Opportunity to become an expert in ticketing systems and industry trends.